Despite a crowded marketplace, the company was keen to energise younger people into printing photos through a new mobile photo printing app and required a partner that was more than just an app developer to help them realise their vision.
The new app would be part of a wider refresh of the legendary photo brand and marked its first foray into the photo printing app market, placing major importance on their go-to-market strategy.
It needed to provide a smooth user journey from uploading and editing to ordering and delivery. It needed to do it with a sense of style that would ensure users would keep coming back, and positively share their product experience with friends.
Most importantly, the photography brand required a partner who could carry out extensive user research to help them understand their target users and to hone their go-to-market strategy in order to differentiate the app from the wealth of competitors out there.
Users are able to upload their own personal photos to the app and apply various filters, images and text before ordering and paying for their prints through the app.
Utilising a bright and bold interface, in conjunction with an intuitive user journey and personable content, the app is simple to use and has been specifically designed to appeal to a younger creative audience. Users are also able to order extra prints and accessories all through the app with a seamless experience moving from in-app ordering to real-world deliveries.
The app has proven a huge success with users, garnering a loyal fanbase from a standing start with purchase conversions seven-times the industry average. In August, the app was also featured as App of the Day on the App Store.
“hedgehog lab's level of investment in the project stood out to us from the outset. They take pride in making their work as consumer-centric and engaging as possible.”
User Experience Researcher and hedgehog lab's resident psychology expert, Emily Hewitson, has already shared a number of posts on the psychology of design and its use in user research. Here, Emily delves deeper into a specific sector, expanding on some of the most common psychological practices employed by those in eCommerce
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