In 2015, Northumbrian Water first contacted us requesting we lead the UX and Design side of a Design Sprint that'd help them to reimagine digital billing using emerging technologies.
Since, we've worked alongside the company in a number of innovation sprints and projects. The company were particularly keen to find a way to capitalise on the versatility of voice and find unique ways to wow their customers and stand out from their competitors.
Throughout our relationship, Northumbrian Water
Having proven our credentials by reimagining billing for businesses and households using rising tech such as augmented reality, Northumbrian Water
We set out to identify how the company could benefit from the rise of voice-activated products. Soon after, we began the development of two Alexa Skills, one for customers to use for reporting issues and billing, and another for NWG workers out in the field.
During development of the Skills and planning for their 2018 Innovation Festival, we agreed and announced an official partnership. We're now working alongside Northumbrian Water continuously, helping them push boundaries and improve customer experience.
Newcastle technology consultancy hedgehog lab has been chosen by Northumbrian Water Group as their preferred innovation partner for the coming year.
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