The Problem

Santander recognised the banking industry is about to change rapidly

The growth of fintech digital technologies that are set to disrupt the industry. With this in mind, Santander's innovation team got in touch with our Boston office to explore how AR, VR, MR and mobile could change banking. From there, our team of designers and UX researchers embarked on an innovation exercise involving multiple design sprints to generate an innovation vision for Santander.

Santander Case Study
Santander Case Study

The Solution

Our research showed that customers want their banking experiences to be tailored to them

We developed a few concepts using AR, MR and mobile technologies to enhance these customers banking moments. While the ideas were futurist in thought, we developed the ideas using technology that is already available and implementable. We were delighted Santander were happy with the result, and we look forward to implementing some of this vision with the team.

Santander Case Study
Santander Case Study

We developed a few concepts using AR, MR and mobile technologies to enhance these customers banking moments.

Client Name, CEO

Insights

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The utilities industry is not one without its complexities - especially in the UK. Power and gas suppliers like nPower, British Gas and e.on have more than just...

Research Paper

Does retail need to be more receptive to innovation?

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