hedgehog lab

iDENTiTY AUTOMATiON is a multi-practice information technology consulting and services company based in Houston, Texas.

What do you like about fixx?

When we tried fixx we felt that it was very Basecamp like without any of the drawbacks.

The interface and usability are both huge factors for us. fixx is so simple and intuitive, but also so powerful. This won us over when it came to deciding which issue tracking tool to purchase. Our productivity has went through the roof since we started using fixx as a repository for managing client issues, feature requests and as an all round project management tool.

Tell us how fixx has helped your business?

fixx helps us track issues for both our internal projects and products, including any client work we do. We also like the fact that we give all our clients access to their project within our installation of fixx, as this means they can see an aggregated view of the current issues we’re working on and also how long it has taken to complete past issues.

Tell us a story about a situation where fixx helped you out?

We use fixx every single day for managing product feature requests, tracking time and interacting with customers; all of which are crucial to the efficacy of our business. We couldn’t operate at the same level of efficiency without it!

What workflows and tools did you utilise before and why did you switch?

We couldn’t operate at the same level of efficiency without fixx! Our productivity has went through the roof since we started using fixx...

Before fixx, we tried various systems such as SugarCRM and Basecamp, however we weren’t happy with the restrictions these services provided, specifically the number of projects and storage available.

When we tried fixx we felt that it was very Basecamp like without any of the drawbacks. As a result fixx is both a cost conscious decision for us, as it meant we weren’t tied down to a hosting plan and also because it provides unlimited projects and storage.

We also liked that we could host fixx ourselves, however this was not the make or break decision for us. It just meant that we were able to have complete control over everything to do with our installation.

What feature do you use most?

Other than managing and tracking project related issues, time tracking is the killer feature for us. It allows us to manage the time spent on each individual issue for consulting and client projects, ultimately providing high levels of customer service by being able to accurately bill customers for the work we do.