hedgehog lab

Why fixx?

Does your boss want you to write your own issue tracking software? Or you feel that off-the-shelf issue tracking software will never fit your needs? Here are 10 reasons why fixx makes a great business case.

• 1. Affordable

  fixx is affordable even for a small team. With a fixed price, one-time fee you know what you are getting up front and fixx will pay for itself within the first year of use.

• 2. Own Your Data

  You’re not tied down to a hosted solution with long term lock-in - fixx is yours to do what you want with, as it’s a standalone product that can be run in-house, on your desktop, or even your laptop. Since fixx is a one-time charge, you don't run up endless subscription costs month on month, that some hosted tools charge.

• 3. Massive Productivity Gains

  If you're still using paper, e-mail or a spreadsheet to prioritize your tasks and issues, your company is losing money. Even if the cheapest person in your organisation costs $22k a year (340 days) this equates to $9 an hour for a 7 hour work day. If you’re losing 7 minutes in productivity each day, this means you're losing $21 a month per person. For a 2 person business, you’re losing $42 a month which is more than what fixx would cost to pay off in a year.

• 4. Deliver Great Customer Service

  Your clients can be given restricted access to fixx so they can check on how their projects are progressing and raise issues directly, reducing your project management overheads and costs.

• 5. Simple

  fixx has a simple user interface that works for both novice users and experienced developers alike. The interface, installation and management of fixx are optimised to get out of your way while delivering powerful functionality.

• 6. Free Updates

  You get free updates to fixx until the next major version releases. We make a new minor release (bug fixes & minor features) almost every month, so that is almost 10 to 12 updates for free.

• 7. We are here to stay

  fixx is a mature product that is constantly being improved and worked on, with hundreds of downloads.

• 8. Exceptional Support & Service

  We are available 24/7/365 via telephone, e-mail and forums. No call centre or tech support staff to test your patience!

• 9. Works Everywhere

  Sick of system requirements that run for pages? fixx runs on all major operating systems (Windows, Mac, Linux) and works in major browsers (Firefox, Internet Explorer, Safari, Chrome). We even have an iPhone interface.

• 10. Open API

  fixx has an API that allows you to integrate fixx with your in-house tools like the Intranet, Source Control and anything else that fits your workflow.